Every guest answered. Every room accounted for.
TELLIIANO AI is the operations platform that answers your guests, runs your housekeeping board, and tracks every maintenance ticket — trained only on your property's own policies, never anyone else's.
Tenant-isolated by design — your data never trains anyone else's assistant.
The Ashwood Hotel
Room rack · illustrative demo
Guest, room 204: “Can we get a late checkout tomorrow?”
Concierge AI: Late checkout until 1 p.m. is available for $30 — want me to add it to your stay?
Resolved by AI · upsell accepted · source: House policies §4
The platform
One system, organized the way a hotel actually works
Front desk
An AI concierge that never clocks out
Guests message your property at 2 a.m. about early check-in, parking, or the pool hours. TELLIIANO answers from your own policies and knowledge base, in their language, and hands off to your team the moment a conversation needs a human.
- Web chat, SMS, and email in one inbox
- Answers grounded in your uploaded policies — with sources
- Escalation rules you control, human approval when you want it
Housekeeping & maintenance
The room rack, run by software
Checkout cleans generate themselves. Supervisors see every room's status in real time. A guest reports a dripping faucet in chat and a maintenance ticket exists before they hit send on the next message.
- Live room board with cleaning and inspection states
- Auto-generated housekeeping tasks with photo checklists
- Maintenance tickets with priorities, vendors, and cost tracking
Back office
Revenue and reputation on one ledger
Upsell early check-ins and upgrades automatically. Request reviews at the right moment. See AI resolution rates, guest sentiment, and staff workload without exporting a single spreadsheet.
- Upsell offers targeted by stay and guest segment
- Review requests and AI-drafted responses, human approved
- Analytics on conversations, operations, and revenue
Industries
Built for hotels. Architected for every service business.
TELLIIANO Hotels
AvailableTELLIIANO Dental
Coming soonTELLIIANO Law
Coming soonTELLIIANO Real Estate
Coming soonYour night audit shouldn't include unanswered messages
Set up your AI concierge, invite your team, and put your room board online — free for 14 days, no card required.
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